FAQ
Candle Care
For best performance, we recommend reviewing our Candle Care page, which includes guidance on first burns, wick trimming, burn times, and troubleshooting common issues such as tunneling.
What is the return policy?
Candles
If you’re not completely in love with your candle, you can return it with no questions asked. Whether the scent wasn’t what you expected or you simply changed your mind, we want you to feel confident exploring new fragrances.
You may return your candle within 30 days of delivery for a full refund. Email erin@erinlynnmiles.com to start your free return. Refunds are issued to your original payment method once the return is received.
Order changes & cancellations
Please contact Elm Atelier within 24 hours of placing an order to change, update, or cancel your order. Many items are made-to-order and enter production after this 24-hour window.
Is international shipping offered?
At this time, Elm Atelier ships only within the United States. International shipping is not yet available, but the atelier is working to offer this option in the near future.
Lost or damaged packages
Each order is thoughtfully and carefully packaged before leaving the studio. In the rare event that a package is lost or damaged, please contact Elm Atelier within three days of receiving your order (or within 21 days of placing it), and the atelier will assist in resolving the situation.
Do you have different candle sizes or fragrance samples?
All of our candles are currently offered in one thoughtfully curated size. While we don’t have fragrance samples yet, we’re actively working on expanding our options.
What are Elm Atelier candles made of?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
